This course is based on the last twenty years of psychological research on conflict management. This evidence-based research on effective conflict management behaviors has been incorporated into role-plays that challenge participants to identify and apply effective behaviors so they can manage all types (e.g. approach-approach, avoidance-avoidance, and approach-avoidance) and sources (e.g. task, relationship, and process) of the eight most common conflicts at work (Hart, 2002). These are conflicting resources, conflicting styles, conflicting perceptions, conflicting goals, conflicting pressures, conflicting roles, different personal values, and unpredictable policies.
The conflict management behaviors taught and reinforced during this course are those that psychological research indicates are most effective for maintaining behavioral health and performance in the workplace and a version of this training has been used to train every astronaut candidate (e.g. scientists, physicians, engineers, pilots, and educators) from NASA, the Japanese Aerospace Exploration Agency, the Canadian Space Agency, and the European Space Agency for the last decade.
- Describe both the benefits and detriments of conflict
- Identify behaviors that escalate or de-escalate conflict
- Share strategies for managing and resolving the eight most common kinds of conflict in workplace contexts, including conflict of complex types and sources
- Build experience applying multiple conflict management approaches and learn which is best to apply to managing conflicts at work
Who should take this class?
This course is ideal for anyone seeking to practice and develop better conflict management skills to be more effective with conflict in an organizational setting. No prerequisite skills needed.
This workshop is included in our Nonprofit Management Certification series and fulfills three hours in the Leadership competency area.
Meet our Presenter:
Dr. Kathryn E. Keeton is the Chief Executive Officer of Minerva Work Solutions and she received her Masters and Doctorate in Industrial-Organizational Psychology from the University of Houston. She has experience in a variety of industries including oil and gas, healthcare, and aerospace. Before forming Minerva, she worked as a subcontractor to the National Aviation and Space Administration (NASA) as a Senior Scientist to manage the team-related research with the Behavioral Health and Performance Research Element and then as an Innovation Strategist working for the Center of Excellence for Collaborative Innovation facilitating the use and implementation of crowdsourcing solutions within the agency.
Minerva provides HR Consulting services to organizations including team and leadership training, executive coaching, selection and assessment, and employee engagement, and Dr. Keeton serves as a Managing Consultant in providing these services to her clients.
Dr. Keeton has multiple authored and co-authored publications and has presented on topics related to innovation, teams, and teamwork at numerous professional conferences. Dr. Keeton is a member of the Society for Industrial Organizational Psychologists (SIOP) and the American Psychological Association (APA), as well as a licensed psychologist in the state of Texas.
REFUND/CREDIT POLICY: The San Antonio Area Foundation has a strict no refund policy. If the registrant is not able to attend the workshop and/or class, a substitute may be sent. If a workshop and/or class has been unexpectedly cancelled and/or postponed by the Area Foundation, a refund or credit towards another workshop and/or class will be issued. No refunds or credits will be given for cancellations received less than 48 hours before a workshop.