Managing Volunteer Expectations


San Antonio Area Foundation, 303 Pearl Parkway, Suite 114, 78215


Thursday, May 18, 2017


9:00 AM - 12:00 PM


This workshop will cover several components of effective performance management and present a method for analyzing performance.


The ability to manage expectations is central to a well-functioning volunteer program. Examining why a volunteer’s performance is not up to expectations is one of the more difficult duties of a manager of a volunteer program or staff supervising volunteers. 

When performance is not properly managed, it can affect everyone in the organization. Performance management allows volunteers to be successful in all their endeavors. Consequently, managers of volunteer programs or staff supervising volunteers need to be able to both recognize poor performance and work with the volunteer and recognize good performance and praise the volunteer.  

Learning Objectives:

  • Understand the need for a volunteer program infrastructure
  • Identify methods for setting expectations for volunteers
  • Articulate expectations, responsibility, and accountability to volunteers
  • Examine a process for determining possible causes of poor performance

Who should attend this class?

  • Program managers who use volunteers
  • Managers of volunteer programs

This workshop is included in our Nonprofit Management Certification series and fulfills three hours in the Managing Staff and Volunteers competency area.

Cost:  $60.00

Register today

Meet our Presenter:

Kathleen McCleskey has developed and presented workshops to over 16,000 participants.  These workshops included participants from diverse backgrounds, education, nationality and heritage.  The workshops she delivered were conducted in the United States, Egypt (USAID), Spain, Guam, Germany, Holland, Korea, Canada, Malawi (USAID), Jamaica (MIND), Japan, Thailand (USAID) and Belgium.

Kathleen is a certified strategic planner in the Cornerstone Organizational Planning© process.  Although she has conducted “how to” training in strategic planning, as well as worked with organizations in the area of strategic planning, she is now certified in this process.  The process fits exceptionally well with her philosophy of how an organization can work effectively and achieve commitment from all its members.

Kathleen has a Masters of Human Relations from the University of Oklahoma and a Bachelor of Arts from the University of Maryland. She has co-authored a book on interviewing skills and a second book on community connections.   She conducts online courses for graduate and undergraduate students at the University of North Texas. The courses include Volunteer Program Planning and Evaluation, Leadership Theory and Practice for Volunteer Managers, Volunteer Management Concepts and Applications, and Social Evolutions of Contemporary Volunteerism.   She has also developed two online continuing education courses – Are You Really Ready for Volunteers and Seven Steps to a Successful Recruitment Campaign. She lives in Liberty Hill, Texas.

REFUND/CREDIT POLICY: The San Antonio Area Foundation has a strict no refund policy.

If the registrant is not able to attend the workshop and/or class, a substitute may be sent. If a workshop and/or class has been unexpectedly cancelled and/or postponed by the Area Foundation, a refund or credit towards another workshop and/or class will be issued. No refunds or credits will be given for cancellations received less than 48 hours before a workshop. 


303 Pearl Parkway, Suite 114
San Antonio, TX 78215

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