Recruiting, Managing and Retaining Volunteers


San Antonio Area Foundation, 303 Pearl Parkway, Suite 114, 78215


Tuesday, October 01, 2019


9:00 AM - 12:00 PM


Participants will learn to develop mission-focused volunteer opportunities, methods to recruit people, and techniques to support and retain volunteers once they are engaged.


Obtaining and retaining volunteers requires a strategic process for a nonprofit to recruit the people and skills it needs to serve its clients. When a volunteer program is well-managed, it aids in volunteer retention. These three areas - recruiting, managing, and retaining volunteers - will be woven together to help determine the components of a well-run volunteer program.

Recruitment is not a “Y’all come” proposition. Recruitment must include considering the skills the nonprofit needs to complete its mission. Recruitment is client focused rather than organization focused. Various methods to recruit volunteers will be discussed. The basics of a well-run volunteer program will be covered and participants will learn a well-managed volunteer program ties directly into retention.

Learning Objectives:

  • Developing volunteer opportunities that are mission focused
  • Creating tasks that will attract volunteers
  • Understanding the importance of skill-based recruitment
  • Constructing a recruitment message
  • Supporting and retaining volunteers

Who should take this class?

  • Program managers who use volunteers
  • Managers of volunteer programs

This workshop is included in our Nonprofit Management Certification series and fulfills three hours in the Managing Staff and Volunteers competency area.

Cost:  $60.00

REFUND/CREDIT POLICY: The San Antonio Area Foundation has a no refund policy. If a workshop and/or class has been unexpectedly cancelled and/or postponed by the Area Foundation, a refund or credit towards another workshop and/or class will be issued. If a registrant is unable to attend a workshop and/or class, a substitute may be sent or a credit may be issued. No credits will be given for cancellations received less than 48 hours before a workshop.  

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Important Information: By filling out this form, you are granting the San Antonio Area Foundation permission to use your personal data. Your data will be used solely for the purpose of registering for this Area Foundation workshop or training. Your personal data will not be shared, transferred or sold to third parties. You can withdraw consent to use your personal data at any time by emailing Please write “Withdraw My Data” in the subject line of your email.

Meet our Presenter:

Kathleen McCleskey has developed and presented workshops to over 16,000 participants.  These workshops included participants from diverse backgrounds, education, nationality and heritage.  The workshops she delivered were conducted in the United States, Egypt (USAID), Spain, Guam, Germany, Holland, Korea, Canada, Malawi (USAID), Jamaica (MIND), Japan, Thailand (USAID) and Belgium.

Kathleen has a Masters of Human Relations from the University of Oklahoma and a Bachelor of Arts from the University of Maryland. She has co-authored a book on interviewing skills and a second book on community connections.   She conducts online courses for graduate and undergraduate students at the University of North Texas. The courses include Volunteer Program Planning and Evaluation, Leadership Theory and Practice for Volunteer Managers, Volunteer Management Concepts and Applications, and Social Evolutions of Contemporary Volunteerism.   She has also developed two online continuing education courses – Are You Really Ready for Volunteers and Seven Steps to a Successful Recruitment Campaign. She lives in Liberty Hill, Texas.



303 Pearl Parkway, Suite 114
San Antonio, TX 78215

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